Returns - All creations are unique and bespoke therefore we do not offer a return policy on any items.
Changes or Cancellation Requests - We cannot make changes once we start you order so please contact us via your original contact method asap
Custom waiver - Working with resin is complex and every piece is custom and handmade. Working with chemicals and fresh flowers means items may have bubbles, dust particles, uneven edging, or small cavities. Due to the size of our designs we pour resin in layers which creates lines visible from the side profile - this is unavoidable and normal for custom resin. By ordering, you are accepting that the above are not defects.
Flower design and return - We use the flowers we find best suits the design of your piece. Not all flowers provided will be used and excess flowers will not be returned. The design of your piece is at our discretion - we welcome any preferences at the time of dropping off your flowers but these will be used as guidance only.
Preservation care - Resin must be kept out of direct sunlight and heat. We use professional grade resin (GlassCast) to ensure longevity but all resin over time may change colour or pigment. We cannot be held responsible for any perceived changes to your item
Flower Preservation - Each flower reacts differently in resin and our drying agent. We use the technique we have found best works after lots of trial and error. Changes can be to the shape, size and/or colour, all of which we cannot impact and therefore we are not held responsible for changes e.g white typically dries cream and red/pink may appear darker once dried. Pre-dried, dyed, sprayed or painted flowers are given at your risk and we are not accountable for how they react to the resin or how they may change over time. Please take a look at our previous work to see examples
Colour Correction - Colour correction is growing in popularity amongst resin artists. This is the process of artificially changing your flowers' colour (post being dried) to represent their original colour. This can include painting, airbrushing and other techniques. Please note that we DO NOT offer this service as we believe in keeping your flowers in their original state. As this practice can cause unrealistic expectations around the colour of your flowers at the end of our process please ensure you look at our work before booking for examples as none of these will have been colour corrected.